Experts in improving customer experience and organizational effectiveness and efficiency with multi industry experience of more than 18 years
PGDM - IIM Ahmedabad
B. Tech. (hons) - IIT Kharagpur
Certified Six Sigma Master Black Belt
Extensive experience of Process Excellence deployment
Anuragi has over 18 years of experience in conceptualizing, designing and implementing process excellence initiatives along with operations, technology and business development roles across a diverse range of industries like BFSI, Outsourcing, Telecom and International Trade. Prior to starting Ask To Solve he has worked with industry leaders like Motilal Oswal Securities, WNS Global Services, GENPACT, Airtel and Marubeni Corporation.
A visionary and strategist par excellence, Anuragi’s expertise lies in Business Process Excellence deployment, Change management, Business transformation and Human Capital development.
An IIT-Kharagpur and IIM-Ahmedabad alumnus, Anuragi is also a certified Six Sigma Master Black Belt. He has led BPEX deployment from scratch impacting all facets of organization by enhancing revenue, resource productivity, customer and employee experience, cost optimization and overall employee engagement. In his stint in WNS he was one of the founding members of the Business Process Excellence Team and went on to become the deployment leader for the biggest vertical there leading a team of more than 125 quality resources.
Proficient in customer experience enhancement, revenue building, resource productivity, work force management, quality management and cost optimization strategies and tactics, Anuragi has led several high level change initiatives, operational initiatives, process re-engineering and IT/infrastructure redesigning. During his stint at MOSL as BPEX deployment leader and IT head, he conceptualized & spearheaded many path breaking technological initiatives leading to business growth, customer experience enhancement & positive impact on balance sheet apart from standardization of work processes.
Turning teams and organisations into “Customer Focused” is one of his most notable contributions across roles and organisations.
Skilled in team development, coaching and training, Anuragi has leveraged human capital to its optimum level throughout his career. He has trained, mentored and led talented professionals including senior executives across geographies using interactive & motivational leadership, thereby positively impacting substantial number of people in his career span.